A Conversation with Josephine Hanschke.

In this episode of our Women in Tech podcast, Giles Daniels is joined by Josephine Hanschke, Director of Customer Success at Juro, a pioneering legal tech company transforming contract automation for in-house legal teams. Originally from Germany, Josephine began her career in competition law before transitioning into the fast-paced world of SaaS, where she now leads cross-functional post-sales teams across Europe and the US.

Josephine shares her journey from law firm associate to legal tech leader, highlighting her pivotal move to London and how her desire for creativity, autonomy, and global impact propelled her into tech. She discusses building customer success functions from the ground up – first at Juro, then at BRYTER – emphasising the importance of combining commercial acumen with deep empathy to drive long-term customer value.

Now back at Juro, Josephine is championing a more integrated and commercially minded customer success model. She reflects on how early start-up chaos shaped her leadership approach, the importance of compensation design, and why developing generalist skills across customer-facing roles is key to scaling sustainably.

Finally, Josephine shares the advice she would give her younger self and how following your instincts can lead to a truly fulfilling career.

Find out more about Josephine Hanschke

Learn about Juro